Technical Support

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Toll Free Support

Monday-Friday, 9:30 AM-6:30 PM EST


888-IDMSINC (888-436-7462)


E-Mail Support


Use the E-Mail Technical Support selection on the Help menu to create a support ticket.


Account Ability Website


Home Page:


note Notes


Free unlimited technical support is available to all licensed users of Account Ability. You will be required to supply your Account Ability serial number, which can be found using the selection About Account Ability on the Help menu.
IDMS also includes free remote Help Desk Support. This level of support enables an Account Ability support technician to connect directly to your computer via a secure socket layer (SSL) internet connection. As you will be able to work interactively with the technician, this is clearly the most effective means of technical support.